Officer- Guest

Job Description

Officer- Guest manages front-desk hospitality, guest relations, customer service, reservations, complaints, visitor support, check-in assistance, and service coordination to improve satisfaction and loyalty in Ajman hospitality.

Responsibilities:

• Welcome guests professionally at front desk
• Manage check-in and check-out smoothly
• Handle guest complaints quickly
• Coordinate reservations and room requests
• Guide visitors with service information
• Maintain guest records accurately
• Support customer service quality standards
• Report issues to supervisors promptly

Required Skills:

• Excellent guest communication
• Front office operations
• Customer service mindset
• Complaint handling skills
• Reservation management knowledge
• Professional grooming etiquette

Note: Salary depends on experience, skills, location, and is paid in local currency.