General Manager (Operations)

Job Description

Lead Baskin Robbins operations across Pakistan, driving profitability, store performance, expansion, team development, food safety, customer experience, compliance, cost control, and strategic business growth initiatives.

Responsibilities

• Lead overall operations and business strategy.
• Manage P&L and profitability targets.
• Improve multi-store operational performance.
• Drive store expansion and openings.
• Ensure food safety and quality.
• Lead training and leadership development.
• Optimize costs and operational efficiency.
• Coordinate cross-functional business initiatives.

Required Skills

• Multi-unit operations management
• P&L and financial management
• Strategic planning and execution
• Team leadership and coaching
• Commercial and analytical thinking
• Stakeholder and communication management

Note: Salary depends on experience, skills, location, and is paid in local currency.