Yousuper Rahaman

MIS Administrator
July 1, 1985

About Candidate

I would like to leverage my extensive experience in Administration, Operations, Leadership, Accounting, and Customer Relationship Management to contribute to the growth and success of an organization. I aim to apply my skills effectively, continuously learn new techniques and deliver my best efforts to drive organizational improvement and progress.

Location

Education

M
Master's In Management 2010
National University of Bangladesh

Administration, Organization, Planning, Strategic, Leadership & Operation Management

B
Bachelor's degree in business studies 2008
National University of Bangladesh

Organization, Accounts, Business setup, Customer service & Business behavior.

Work & Experience

G
General Manager January 2023 - August 2025
Digicom Feni Limited

Demonstrated strong decision-making in critical situations, improving operational outcomes by 40%.
 Successfully directed staffing, planning, and control processes with consistent satisfactory results.
 Resolved conflicts, trained, and motivated a team of 22 staff, achieving 57% growth over 2 years.
 Applied problem-solving and time management strategies, resulting in a 45% performance
improvement year-over-year.
 As a Team Leader I prepared HR related plan & execute the plan for the development of the
company’s human resources that result growth 75% successfully in over the last 8 years.

O
Operations Manager January 2015 - December 2022
Digicom Feni Limited

 Reduced overall operational costs by 15% by optimizing resource allocation and vendor contracts.
 Led cross-functional team of 25+ employees, achieving consistent on-time project delivery.
 Streamlined supply chain operations, cutting delivery lead time by 30%.
 Developed and enforced SOPs that improved compliance and reduced errors by 40%.
 Introduced cost-control measures that boosted profitability by 10% within one year.
 Enhanced customer satisfaction ratings from 42% to 65% through improved service processes.
 Conducted regular performance reviews and coaching sessions to enhance team productivity.
 By ensuring smooth daily operations & administrative functions of the Company, achieved 36%
enhanced last 8 years.

A
Accounts & Administration March 2011 - December 2014
Digicom Feni Limited

 Prepared timely monthly, quarterly, and annual financial statements, including balance sheets,
income statement, cash-flow reports & profit & loss accounts with 100% accuracy.
 Streamlined accounts receivable & accounts payable processes, improving invoice processing speed
and collection efficiency.
 Performed regular bank reconciliations, reducing discrepancies and improving reporting accuracy.
 Strengthened internal controls, reducing financial risks and preventing discrepancies.
 Assisted in budgeting, forecasting, and financial planning to enhance management decision-making.
 Processed vendor invoices and payroll with high accuracy, improving payment reliability.
 Accurately recorded daily transactions, updated ledgers, and maintained organized bookkeeping
records, contributing to improved financial accuracy and workflow efficiency.
 Successfully supported audits resulting in zero major findings.
 Implemented cost-control measures, boosting administrative asset efficiency by 80% in 4 years.
 Refined administrative work quality and efficiency by 55% through oversight of HR, administration.
 Increased workflow pace by 76% by generating timely reports on administrative performance and
improvements.

Skills

Administration Management
90%
Operations Management
90%
Leadership Management
90%
Accounts
80%
Data Management
85%
Customer Relation Management
85%
Payroll
85%
Financial Reporting
90%