Daren James Raflores
About Candidate
Over 10 years of experience in Hospitality Industry and job which dealt primarily with day to day restaurant service, catering events, inter office communication, record keeping, manpower, in and out letters/ memos and answers general business-related queries. Proficient in MS Office and event services. I am seeking employment with a company where I can grow professionally, personally and to seek challenging opportunities where I can fully use my skills for the success of the organization. I want to succeed in a stimulating and challenging environment that will provide me with advancement opportunities and to excel in this field with hard work, perseverance and dedication.
Location
Education
Work & Experience
• Respond to customer inquiries promptly via phone, email, or in person, providing accurate information and effective solutions.
• Handle complaints and resolve issues professionally to ensure customer satisfaction and maintain a positive company image.
• Maintain and update customer records, orders, and interactions in the system accurately.
• Collaborate with internal teams to address customer needs, follow up on requests, and improve overall service quality.
• Support project planning and execution by organizing schedules, coordinating with clients, and developing detailed catering plans.
• Serve as the main client contact in the Project Manager’s absence, ensuring clear communication, updates, and satisfaction.
• Manage vendor coordination, procurement, and cost control, including budgeting, expense tracking, and financial documentation.
• Supervise event teams by coordinating with chefs and F&B managers, assigning tasks, and ensuring proper staffing and performance.
• Oversee event operations to ensure quality, safety, and smooth service, while resolving issues, gathering feedback, and reporting outcomes.
