Shayhan Pitigala

• Lead the delivery of multiple concurrent public sector I&IT and operational initiatives, applying strong project governance, risk management, and stakeholder coordination to ensure alignment with scope, schedule, and budget constraints.
• Conduct end-to-end business analysis across the full project lifecycle, including initiation, business case and charter development, requirements elicitation, solution design, testing coordination, and implementation, aligned with SDLC, Agile, and stage-gate governance frameworks.
• Facilitate governance and executive decision-making by developing comprehensive status reports, risk and issue logs, briefing materials, and performance metrics for senior leadership and steering committees.
• Lead stakeholder engagement through workshops, JAD sessions, interviews, and cross-functional consultations to elicit, analyze, and document functional and non-functional requirements for complex enterprise technology solutions.
• Develop and maintain key business analysis deliverables including Business Requirements Documents (BRDs), System Requirements Specifications (SRS), use case models, scenarios, and user interaction flows, business rules, and Requirements Traceability Matrices (RTM) to ensure full requirements coverage and alignment through delivery.
• Perform detailed business process mapping (AS-IS / TO-BE), workflow analysis, and data flow modeling to identify process optimization opportunities and support solution design.
• Develop conceptual and logical data models (ERD) and define data structures to support system integration, reporting, and information management requirements.
• Translate business and data requirements into detailed technical specifications, ensuring alignment with enterprise architecture, integration standards, and information management principles.
• Facilitate Agile delivery practices including sprint planning, backlog refinement, stand-ups, and retrospectives, while coaching stakeholders and teams to improve delivery effectiveness and outcomes.
• Lead vendor and procurement activities including RFQ/RFP development, proposal evaluation, contract scoping, and vendor performance management in accordance with public sector procurement policies.
• Conduct feasibility studies, options analysis, and cost-benefit assessments to support strategic decision-making, providing recommendations based on operational impact, scalability, risk, and technical feasibility.
• Plan and coordinate technology and infrastructure initiatives, including modernization programs and system migrations, ensuring operational continuity and readiness for frontline services.
• Design and implement digital solutions using Microsoft 365 Technologies (Power Apps, Power Automate) to enable workflow automation and improve operational efficiency for an organizational mentorship application and an Air Support Unit mission logging system.
• Establish and maintain governance artefacts including business cases, project charters, RTMs, RACI matrices, communication plans, risk registers, and process models to support structured delivery and accountability.
• Monitor requirements delivery and project progress, proactively identifying risks, issues, and dependencies, and implementing mitigation strategies to minimize operational disruption.
• Define and track KPIs and performance measures to evaluate solution effectiveness, business outcomes, and continuous improvement opportunities.
• Produce data-driven insights and dashboards using enterprise reporting tools to support evidence-based decision-making across organizational operations.
• Collaborate with development, infrastructure, and security teams to validate solution design, support User Acceptance Testing (UAT), and ensure compliance with functional, technical, security, and accessibility (AODA) requirements.
• Support privacy and information governance by contributing to Privacy Impact Assessments (PIA), defining role-based access controls (RBAC), and ensuring adherence to data governance, FIPPA, and public sector information management standards.
• Applied data governance, information lifecycle management, and records management standards to ensure compliance with public sector policies.
• Defined performance measures to assess requirements quality, traceability, and solution effectiveness.
• Identified opportunities for system integration and digital transformation based on business needs and emerging technology trends.

- Led the delivery of a telecommunications service automation initiative that modernized product ordering and provisioning workflows, reducing manual processing and generating £100K in annual operational savings.
- Managed project lifecycle activities including requirements definition, process design, implementation coordination, testing, and operational rollout for enterprise connectivity and service provisioning systems.
- Produced AS-IS and TO-BE operational process models using Microsoft Visio to support solution design, stakeholder alignment, and implementation planning.
- Conducted cost-benefit and ROI analyses to evaluate investment value and support executive decision-making for automation and digital transformation initiatives.
- Engaged major telecommunications providers including British Telecommunications, TalkTalk, and Colt to coordinate system integration requirements, secure stakeholder buy-in, and support implementation of automated connectivity provisioning solutions.
- Led API integration initiatives leveraging Unique Property Reference Number (UPRN) datasets to deliver real-time service availability and pricing validation across third-party network providers.
- Designed and implemented connectivity pricing monitoring systems to validate large-scale inventory against supplier pricing and improve commercial decision-making across telecommunications services.
- Facilitated cross-functional delivery across engineering, product, operations, and vendor teams by defining requirements, coordinating implementation activities, and managing delivery priorities.
- Established project governance artefacts including Business Requirements Documents (BRDs), functional and non-functional specifications, RACI matrices, and stakeholder documentation to support structured delivery and accountability.
- Supported enterprise system modernization initiatives including migration from on-premise infrastructure to cloud-based architectures and transition of legacy platforms to microservices-based environments.
- Contributed to enterprise IT modernization programs including migration from legacy ITSM platforms to ServiceNow, improving service management processes and operational transparency.
- Supported telecommunications and enterprise technology modernization initiatives involving API enablement, data migration, and cloud-native architectures within AWS environments.
- Facilitated Agile delivery processes for a 12-member cross-functional team by coordinating sprint planning, backlog refinement, and retrospectives to improve delivery velocity and collaboration.
- Monitored solution performance post-implementation and identified opportunities for operational improvements through data analysis, reporting insights, and stakeholder feedback.

- Assisted in gathering business requirements and conducting stakeholder interviews / workshops to support the implementation of an off-the-shelf Workflow Management System.
- Created AS-IS and TO-BE process flow diagrams using Visio, ERD diagrams, and user stories.
- Supported project coordinators in drafting the business case, project charter, and scope document.
- Developed and maintained a prioritized backlog of user stories and acceptance criteria in close collaboration with product owners and the development team.

- Requirements elicitation (stakeholder interviews through JAD sessions, 1:1) for a modern, mobile-responsive webpage.
- Designed (ERD) / architecture diagrams and assisted in the building of a modern, mobile-responsive webpage for a beauty brand, improving product visibility and customer engagement.
- Conducted competitive market research across leading beauty and skincare brands to identify trends, customer preferences, and positioning opportunities.
- Analyzed customer behavior and sales data to generate actionable insights that informed branding, content strategy, and product focus.
- Collaborated with stakeholders to refine the brand’s digital presence, enhancing user experience and driving higher conversion potential.
- Developed data-driven recommendations that guided marketing decisions and shaped future product roadmap.

- Conducted SWOT analyses and facilitated SWOT workshops, categorizing findings to help executive stakeholders assess the organization’s current state.
- Documented AS-IS and TO-BE processes using Visio to support the development of a centralized work order processing system.
- Assisted the Lead Business Analyst in creating the Business Requirements Document (BRD) – Functional and Non-Functional for the centralized work order processing project.