Rogessa Poyaoan

Greet and welcome visitors, students, parents, and staff in a professional and friendly manner.
Enhanced client communication protocols, leading to a 20% improvement in client satisfaction ratings through
proactive follow-ups and personalized service.
Delivered inquiries, Answer incoming calls, redirect them appropriately, or take messages.
Sustain a professional, tidy, and organized reception area.
Supervised parents and students in navigating the Institute system, student admissions, registrations, and
withdrawals.
Administered school-related documentation, such as student records, attendance, and permission slips.
Collaborated in managing calendars, scheduling appointments, meetings, and events.
Spearheaded the preparation and distribution of school communications, notices, and emails.
Managed in processing petty cash, Invoices and payments.
Streamlined financial records related to student transactions.
Assisted with organizing and supporting school/Institute events and extracurricular activities.

Organized and digitized 3 years of archived files during a major office relocation/work from home, implementing a
logical filing system that improved document retrieval efficiency by 45%
Served as liaison between internal departments and external stakeholders.
Streamlined the office supply inventory process, reducing waste and saving the company by 20% annually.
Spearheaded the implementation of an automated meeting scheduling system integrated with advanced video
conferencing platforms, decreasing scheduling conflicts by 70% and saving executives approximately 4 hours
weekly in coordination time.
Collaborate with cross-functional teams to support project management and execution.
Assisted in organizing a company-wide training event for 500 employees, receiving positive feedback for logistical
planning execution.
Exhibited expertise in developing, analyzing and communicating budgets effectively.
Reconciled all documented reports, statements, and various transactions
Streamlined the organization and maintenance of call-ins, attendance, leaves, and overtime records.
Organized and executed 8 successful company events, including seminars, conferences and virtual team-building
activities, resulting in a 20% increase in employee engagement scores.
Coordinated travel and accommodations arrangements.
Delivered top-notch customer service by effectively addressing queries and ensuring customer satisfaction through
various communication channels.

Data Entry - Reviewed policy documents and legality.
Streamlined and tracked records and files related to loan collections
Provided recommendations to the Insurance Manager for resolving unusual denials/issues from Insurance
Companies.
Prepared and posted intercompany billing for all transactions, while also reconciling insurance billing for storage
facilities.
Facilitated communication between external and internal clients regarding approvals.
Evaluated company policies, internal procedures and other documents up to date.
Compiled electronic and hard filling of all insurance policies and insurance documentation.
Executed administrative functions such as: answering phones, inputting timesheets, submitting expense.
Generate reports, updates company records, and data analysis.
Maintain the confidentiality and security of sensitive data, follow data protection policies and procedures.