Muhammad Arshad Ali

IT Support Executive/ System Administrator
🪙 1000 / month
January 5, 1977

About Candidate

Dedicated IT Support Professional with 15+ years of experience in system and network administration. Skilled in optimizing performance, managing software deployments, and ensuring reliable system and network operations. Proven ability to improve educational technology infrastructures across multiple institutions. Seeking to bring technical expertise and a results-driven approach to a progressive organization to enhance operational efficiency and overall success.

Location

Education

B
Bachelor of Information Technology 2001
Alkhair University (AJK)

Software Engineering, Digital Electronics, Data Structure, Programming

D
D.A.E Secretarial 1999
Aligarh Institute of Technology
M
Matric 1994
Makhdoomia Secondary School for Boys and Girls

Science Group

Work & Experience

S
Sr. Officer IT Support August 4, 2025 - Present
Imtiaz Group (SMC Pvt. Ltd.)

• Handling the installation and configuration of software, hardware, network devices, printers, backups, and overall IT infrastructure to ensure smooth and efficient operations.
• Consistently upheld exceptional performance standards by delivering high-quality system support and expertly overseeing all branch-wide IT operations.
• Consistently delivered high-quality installation and configuration of software, hardware, and network services, ensuring smooth, efficient, and dependable IT operations.

I
IT Support Officer October 22, 2024 - August 01, 2025
Saleem & Company

• Proficiently handled the installation and configuration of software, hardware, network devices, printers, backups, and overall IT infrastructure to ensure smooth and efficient operations.
• Delivered reliable and responsive technical support to end users, ensuring timely resolution of IT issues and uninterrupted operations.
• Expertly managed the installation and configuration of software, hardware, and network services and devices to maintain a stable and efficient IT environment.

R
Regional Network Administrator September 2013 - August 21, 2024
The Citizens Foundation

• Consistently ensured superior network performance for 350+ users by delivering robust system support and efficiently overseeing IT operations.
• Led the deployment of multiple software applications, significantly enhancing productivity for in-office staff.
• Maintained exceptional network efficiency by expertly installing, configuring, and managing network services and devices across the organization and its satellite offices.
• Administered a secure and reliable data storage infrastructure at the data centre, ensuring the protection and integrity of critical organizational data.
• Oversaw comprehensive network and system operations, including backup management, user account administration, and support for internet and office applications.
• Strengthened educational technology across 400+ TCF schools in Sindh through the delivery of essential hardware and software services.
• Directed the Asset Management System with precision, ensuring accurate inventory tracking and timely maintenance, repairs, and replacements.

S
System Administrator December, 2009 - September, 2013
The Citizens Foundation

• Optimized software and hardware configurations to deliver peak operational efficiency.
• Implemented strong security protocols to safeguard system integrity and ensure a secure IT environment.
• Managed comprehensive data storage solutions and dependable backup strategies to maintain data availability and protection.
• Proactively monitored and enhanced system performance to ensure smooth, uninterrupted functionality.

O
Officer Academics-Education Dept. August 21, 2006 - December, 2009
The Citizens Foundation

• Delivered strong and effective IT solutions that significantly improved the operational efficiency of the academic depart.
• Designed and executed successful system integration strategies, streamlining workflows and enhancing data management capabilities.
• Conducted impactful training sessions on new software and tools, elevating staff proficiency and overall productivity.
• Collaborated seamlessly with cross-functional teams to ensure project success and actively support sales initiatives.

A
Account Assistant/ Admin Officer December, 2001 - August, 2006
Toronto School Of Academic Excellence

• Improved both educational and administrative efficiency by expertly optimizing the School Information System.
• Prepared business correspondence including letters, invoices and quotations with exceptional attention to detail.
• Oversaw financial transactions by preparing debit, credit, and petty cash vouchers using both manual and digital methods.
• Led the implementation of innovative IT solutions to enhance the school’s operational and learning environment.
• Provided comprehensive technical support, ensuring high software and hardware performance and consistently achieving strong user satisfaction.

O
Office Assistant July, 1999 - October, 2001
Tungsten School of Excellence

• Administered and managed the School Information System, ensuring accurate, organized, and efficient data handling.
• Skilled in software and hardware installations, ensuring consistent, reliable system performance.
• Managed staff salaries, payment vouchers, and petty cash with precision and adherence to financial protocols.
• Expertly drafted and refined business correspondence—including letters, invoices, and quotations—using advanced computer skills to ensure clarity and professionalism.
• Streamlined communication processes by effectively managing the daily dispatch of correspondence.