Inam Fareed
About Candidate
Responding to Customers
Answering customer inquiries via phone, email, or chat.
Listening carefully to understand the issue and providing accurate solutions.
2. Problem Solving
Identifying customer problems quickly.
Resolving complaints or escalating them to the appropriate department if needed.
3. Maintaining Customer Records
Updating customer information in databases or CRM systems.
Keeping track of interactions for future reference.
4. Providing Product/Service Information
Explaining features, policies, and procedures to customers.
Assisting in troubleshooting product or service issues.
5. Follow-ups
Following up with customers to ensure their issues are resolved.
Ensuring customer satisfaction and building loyalty.
6. Team Coordination
Communicating with other departments to address customer concerns.
Sharing feedback from customers to improve services or products.
7. Meeting Performance Goals
Achieving targets such as call handling time, customer satisfaction, or issue resolution rates.
Location
Education
Work & Experience
Operating Computer Systems
Monitoring and controlling computer systems and networks.
Ensuring systems run smoothly without interruptions.
2. Data Entry & Processing
Entering, updating, and verifying data accurately.
Processing information according to company procedures.
1. Responding to Customers
Answering customer inquiries via phone, email, or chat.
Listening carefully to understand the issue and providing accurate solutions.
2. Problem Solving
Identifying customer problems quickly.
Resolving complaints or escalating them to the appropriate department if needed.
1. Leading the Team
Guiding and supervising team members in daily tasks.
Motivating the team to achieve goals and targets.
2. Task Management
Assigning duties and responsibilities to team members.
Ensuring work is completed on time and meets quality standards.
3. Performance Monitoring
Tracking team performance and productivity.
Providing feedback, coaching, and training when needed.
