Fahad Ahmed
About Candidate
Detail-focused IT Support professional with hands-on experience supporting enterprise users, government IT systems, and private sector operations. Strong expertise in end-user support, windows systems, network troubleshooting (LAN/Wi-Fi), asset management, system security, and IT administration. Proven ability to resolve technical issues under pressure, ensure system uptime, support e-office and digital transformation initiatives, and deliver reliable IT services. Seeking a stable role where technical support, infrastructure reliability, user training, and information security contribute to operational efficiency and service continuity.
Location
Education
Computer Science
Work & Experience
Record, monitor, and resolve IT incidents through ticketing platforms, ensuring SLA compliance, accurate prioritization, and structured escalation of unresolved issues.
Install, configure, and optimize desktops, laptops, printers, scanners, and peripheral devices to ensure uninterrupted daily operations across departments.
Manage user access rights, email configurations, and system permissions, ensuring secure account provisioning and deprovisioning.
Perform software deployments, system updates, antivirus configurations, and scheduled data backups to maintain system stability and data protection.
Conduct internal security checks and vulnerability assessments to minimize risks related to malware, unauthorized access, and configuration weaknesses.
Maintain accurate IT asset registers, track software licensing compliance, and monitor hardware lifecycles to support audits and procurement planning.
Provide structured user training and guidance on new tools and applications to improve adoption and reduce recurring support requests.
Deliver remote technical support to offsite users, resolving connectivity, access, and performance issues without disrupting operations.
Supported LAN and WAN infrastructure by configuring network devices and resolving connectivity issues to maintain stable government operations.
Diagnosed and repaired faults in computers, biometric machines, printers, scanners, routers, and UPS systems with minimal downtime.
Delivered daily IT support to 200+ employees, resolving hardware, software, and system-related issues in high-demand environments.
Conducted hands-on training for the government e-Office system, improving digital workflows, document tracking, and internal communication efficiency.
Managed biometric attendance systems, ensuring accurate employee records and reliable reporting for administrative departments.
Assisted server room operations, including device installation, cabling coordination, and first-level network troubleshooting.
Organized and supported virtual meetings, official webinars, and ministerial video conferences using Zoom, MS Teams, and Google Meet.
Maintained IT inventory records and stock registers, supporting transparency, accountability, and effective resource utilization.
Coordinated with vendors for technical support, contract discussions, and system upgrades aligned with organizational needs.
