ESharq Owaied Alalwi
About Candidate
A highly motivated professional with experience in administrative and operational roles across HR, customer service, sales, and logistics. Gained hands-on experience in HR operations at the National Guard Hospital, receiving a Certificate of Excellence and Professional Recommendation. Skilled in client relations, sales administration, and reporting, with experience at Al-Ghad Architectural Company and Aramex. Currently coordinating exceptional shipment cases at the Red Sea Gateway Terminal, ensuring efficiency, compliance, and accurate documentation. Excel certified and experienced with Power BI, proficient in Microsoft Office, with strong organizational, analytical, and communication skills.
Location
Education
I studied in the Business Administration Department through an Oxford partnership program. The program focused on professional and managerial studies with continuous research projects throughout the academic year. The coursework covered Professional Management, Finance, Insurance, Marketing, and Computer Applications, including full proficiency in Microsoft Office programs. The duration of the study was 3 and a half years, providing both academic knowledge and practical business skills.
Work & Experience
Provided administrative support to HR operations, covering payroll coordination, employee data entry, and personnel file management. Contributed to enhancing data accuracy and streamlining employee record systems.
Established and nurtured long-term client relationships to drive revenue growth and meet monthly sales objectives. Supported the creation of marketing content and client-facing presentation materials to enhance brand visibility
Managed customer inquiries and resolved complaints in a professional manner, ensuring positive client experiences. Streamlined communication processes to improve response accuracy, speed, and overall service excellence.
Oversaw special shipment cases while collaborating with customs authorities and logistics partners to resolve operational challenges. Maintained high efficiency, regulatory compliance, and operational excellence within terminal activities.
Skills
Microsoft Office
Power BI
planning, organization, and time management
Awards
During my internship at the Administrative Department of the National Guard Hospital, I was initially scheduled to train for two weeks. However, due to the quality of my work and the positive impression I made, I was requested to extend my training period for six months. Although I was unable to commit to the full duration, my passion for the field motivated me to continue for two months. Throughout this period, I demonstrated strong dedication and performance, which led me to receive both a Certificate of Appreciation and a professional Recommendation Letter.
