Candice Jill de Pano
About Candidate
My expertise lies in understanding customers’ needs, wants, and demands. I have 5 successful years in the hospitality and customer service industry.
I am capable of providing outstanding services to culturally diversed people. I am fluent in English communication skills, adaptable, responsible, and have an outstanding attitude, which are great attributes for my profession.
Location
Education
Ministry of Ushers (CITHM Talents Club)
Work & Experience
Serving as the first point of contact for visitors, clients, and staff, managing both in-person interactions and communication through calls and emails - supporting various departments.
Took calls from corporate clients regarding their multiplex concerns, issues, and inquiries for their flights, hotel, and car reservations using Sabre GDS.
Checked guests in and out of their rooms. Solved guests’ multiple and complex concerns and requests with initiative and fast problem-solving skills in an immensely challenging way as the hotel’s daily status was busy.
Serviced complex concerns from passengers who booked leisure air reservations through Priceline application in an escalated form of service. Mastered several GDS tools.
Responsible for checking in customers at the counter; interrogated security questions as part of a security process for them to proceed through immigration.
