Akhere Josephine Odia-Oseghale
About Candidate
Assisted 150+ passengers daily with flight reservations, travel inquiries, and booking changes.
Provided accurate flight information, directions, and travel guidance to passengers.
Supported check-in and boarding processes by coordinating with airline staff and operational teams.
Maintained detailed passenger records, booking documentation, and payment information.
Resolved passenger complaints and service issues professionally to ensure satisfaction.
Coordinated with colleagues to ensure smooth passenger flow and on-time flight departures.
Provided courteous assistance to passengers with special needs including elderly and first-time travelers.
Maintained high standards of professionalism while handling high-volume customer interactions.
Location
Education
B.Sc. Science Laboratory Technology (Geology Major)
Studied the scientific principles of earth materials, minerals, and rock formations.
Gained hands-on experience in laboratory analysis, sample testing, and data interpretation.
Learned techniques for geological mapping, soil and rock identification, and environmental analysis.
Developed strong skills in research, laboratory safety, and scientific reporting.
Built analytical and problem-solving abilities through fieldwork and laboratory experiments.
Ontario College Diploma – General Business, Sault College, ON
Developed a strong foundation in business principles, management, and organizational operations.
Gained hands-on experience in administrative processes, data management, and office coordination.
Studied accounting principles, bookkeeping, financial reporting, and budgeting using Sage 50.
Learned marketing strategies, market research, and customer engagement techniques.
Built knowledge in finance fundamentals, including financial analysis and decision-making.
Developed abilities in problem-solving, decision-making, and team collaboration.
Prepared for real-world business environments with practical projects, internships, and case studies.
Work & Experience
Ticketing & Reservation Officer / Passenger Service Agent
Assisted 150+ passengers daily with flight reservations, travel inquiries, and booking changes.
Provided accurate flight information, directions, and travel guidance to passengers.
Supported check-in and boarding processes by coordinating with airline staff and operational teams.
Maintained detailed passenger records, booking documentation, and payment information.
Resolved passenger complaints and service issues professionally to ensure satisfaction.
Coordinated with colleagues to ensure smooth passenger flow and on-time flight departures.
Provided courteous assistance to passengers with special needs including elderly and first-time travelers.
Maintained high standards of professionalism while handling high-volume customer interactions.
Housekeeping Staff
Provide prompt support to guest requests, ensuring a positive customer experience.
Collaborate with front desk staff to ensure smooth operations and guest satisfaction.
Follow safety and operational procedures in a fast-paced hospitality environment.
Maintain organization, time management, and attention to detail in daily tasks.
Assisted customers with product inquiries and purchases in a busy retail environment.
Processed payments and maintained accurate transaction records.
Managed stock inventory and ensured organized product displays.
Delivered professional customer service while maintaining confidentiality.
Awards
Delivering Quality Customer Service – Arik Airline
Developed skills to interact professionally and courteously with clients and customers.
Learned techniques for handling inquiries, complaints, and challenging situations effectively.
Gained ability to anticipate customer needs and provide personalized service.
Practiced clear communication, active listening, and problem-solving to enhance client satisfaction.
Built understanding of service standards, professionalism, and maintaining a positive customer experience.
