Contact Center Representative

Job Description

Contact Center Representative handles customer support, inbound calls, outbound calls, complaints, CRM updates, service requests, and customer satisfaction for smooth business communication.

Responsibilities:

• Answer inbound customer calls
• Handle outbound service calls
• Resolve customer complaints quickly
• Update CRM records accurately
• Provide product information clearly
• Escalate complex customer issues
• Maintain call quality standards
• Achieve daily support targets

Required Skills:

• Excellent communication skills
• Customer service expertise
• CRM software knowledge
• Problem-solving ability
• Active listening skills
• Multilingual support preferred

Note: Salary depends on experience, skills, location, and is paid in local currency.