Dron Y S
About Candidate
Dedicated and detail-oriented Front Office Professional with 2+ years of experience in
high-volume guest services and team supervision within the hospitality sector. Proven
ability to enhance guest satisfaction and streamline departmental operations. Achieved
a 20% improvement in check-in efficiency through targeted process optimization and
staff training. Highly adept in Customer service, Guest Relations, cash ma
Location
Education
BMS Hospitality and catering
Work & Experience
Supervised daily operations for a team of 7 Front Desk staff, consistently
ensuring adherence to SOPs and brand standards.
ï‚· Managed high-volume check-in/check-out processes, successfully handling over
75 guest transactions daily with high accuracy and efficiency.
ï‚· Coordinated inter-departmental operations (Housekeeping, F&B, Maintenance)
to ensure seamless and efficient service delivery.
ï‚· Supported night audit processes, performing billing verification and preparing
comprehensive daily management reports.
Streamlined guest check-in/check-out and room allocation processes,
maximizing front desk efficiency.
ï‚· Processed daily cash and credit card transactions, maintaining rigorous record
accuracy and handling petty cash.
ï‚· Coordinated closely with Housekeeping and Room Service to ensure prompt
room readiness for guest arrivals.
ï‚· Resolved complex guest inquiries and service issues promptly, consistently
achieving high levels of guest satisfaction.
