Technology Lead – Data Science Analyst
Job Description
Infosys Japan seeks a Client Services Manager in the BFSI domain to lead high-impact client relationships, ensure service excellence, and drive retention and growth. This role will interface with senior stakeholders, oversee delivery quality, manage escalations, coordinate cross-functional teams, and align service offerings to evolving financial needs. The ideal candidate combines domain knowledge, leadership ability, and strong client orientation in a fast-paced global environment.
Key Responsibilities
- Manage key client relationships across banking, insurance, financial services verticals.
- Oversee service delivery to ensure SLA adherence and client satisfaction.
- Lead issue escalation, resolution, and root-cause analysis internally.
- Interface with senior client stakeholders for review and feedback.
- Identify upsell or cross-sell opportunities within existing client accounts.
- Coordinate internal teams, ensuring alignment with client business goals.
- Track performance metrics and prepare regular client reports.
- Develop process improvements to optimize service quality and efficiency.
Skill & Experience
- Deep domain knowledge in banking, insurance, or financial services operations.
- Excellent communication skills in English and Japanese (verbal and written).
- Strong stakeholder management and negotiation skills with senior executives.
- Leadership ability and experience in managing cross-functional global teams.
- Analytical mindset with capabilities in metrics, reporting, and dashboards.
- Problem-solving orientation, proactive attitude, and client empathy.
Note: Salary is disbursed in the local currency of the country of employment.
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