Operational Service Manager
Job Description
As an Operational Service Manager at Infosys Singapore, you will oversee IT service delivery, ensuring seamless operations across multiple client sites. Your role involves managing escalated incidents, coordinating with global IT teams and vendors, and driving infrastructure enhancements. You will monitor key performance indicators, provide client feedback, and collaborate with project management offices on IT implementations, ensuring alignment with business requirements and service excellence.
Key Responsibilities
- Serve as primary contact for escalated IT incidents and resolutions.
- Coordinate with IT teams and vendors across global locations.
- Manage IT service delivery at onshore client sites.
- Monitor and report on KPIs for incident and change management.
- Collaborate with PMO on IT project implementations and timelines.
- Gather and assess client requirements for infrastructure enhancements.
- Ensure alignment between offshore teams and client business needs.
- Provide regular client feedback to improve service quality.
Skill & Experience
- Strong communication and stakeholder management capabilities.
- Proficiency in ITIL processes and service management frameworks.
- Experience in managing cross-functional and geographically dispersed teams.
- Ability to analyze and resolve complex IT service issues.
- Knowledge of IT infrastructure and end-user computing operations.
- Familiarity with project management methodologies and tools.
Note: Salary is disbursed in the local currency of the country of employment.
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