IT Support
Job Description
At Infosys Hungary, IT Support professionals provide essential technical assistance to internal users and clients, ensuring reliable operations and minimizing downtime. You will troubleshoot hardware, software, network issues; escalate complex faults; maintain system performance; support OS and application updates; document incidents; and collaborate with cross-functional teams. The role demands a customer-focused mindset, strong communication, and a commitment to service excellence to uphold Infosys’s operational standards and user satisfaction.
Key Responsibilities
- Troubleshoot hardware, software, network issues promptly ensuring minimal user disruption.
- Provide first-time resolution by diagnosing faults or escalating appropriately.
- Maintain and update operating systems, applications, patches, and software versions.
- Monitor system performance; report anomalies or recurring problems proactively.
- Document incidents accurately, track tickets, ensure timely resolutions.
- Coordinate with remote teams, vendors, service providers when needed.
- Train or guide users in basic troubleshooting, usage of applications.
- Ensure compliance with policies, security protocols, data protection standards.
Skill & Experience
- Strong technical knowledge of Windows, Linux, macOS operating systems troubleshooting.
- Proficient in hardware diagnostics, repair, replacement, and peripheral management.
- Solid networking fundamentals: routers, switches, TCP/IP, VPN configuration understanding.
- Excellent communication skills; ability to explain technical issues simply.
- Problem-solving mindset; ability to prioritize and manage multiple tasks.
- Familiarity with ticketing systems, remote support tools, documentation practices.
Note: Salary is disbursed in the local currency of the country of employment.
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