Helpdesk Support Engineer
Job Description
Helpdesk Support Engineer (L2) provides advanced technical troubleshooting, incident resolution, system support, and escalation handling to ensure seamless IT operations, minimal downtime, and enhanced end-user productivity across enterprise environments.
Key Responsibilities
- Resolve complex technical incidents and service requests.
- Escalate critical issues to specialized technical teams.
- Monitor system performance and ensure operational stability.
- Install, configure, and maintain enterprise software.
- Document troubleshooting steps and technical resolutions.
- Support network, hardware, and server infrastructure.
- Provide remote and onsite user assistance.
- Ensure compliance with IT security policies.
Skill & Experience
- Strong troubleshooting and analytical problem-solving skills.
- Knowledge of Windows, Linux, networking fundamentals.
- Experience with ticketing and incident management systems.
- Excellent communication and customer service abilities.
- Ability to prioritize multiple support requests.
- Understanding of cybersecurity and data protection standards.
Note: Salary is disbursed in the local currency of the country of employment.
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