Customer Support Officer

Job Description

Customer Support Officer handles customer inquiries, resolves complaints, provides product guidance, maintains service records, coordinates solutions, and ensures timely, professional support across remote communication channels.

Responsibilities

• Respond to customer inquiries promptly.
• Resolve complaints professionally and efficiently.
• Provide accurate product and service information.
• Maintain detailed customer interaction records.
• Escalate complex issues when required.
• Follow up on unresolved customer concerns.
• Meet customer service performance targets.
• Ensure positive customer experiences consistently.

Required Skills

• Excellent written and verbal communication
• Strong customer service and interpersonal skills
• Effective problem-solving and conflict resolution
• CRM and helpdesk software knowledge
• Time management and multitasking abilities
• Professional English communication skills

Note: Salary depends on experience, skills, location, and is paid in local currency.