Customer Support Associate
Job Description
Customer Support Associate handles customer queries, resolves complaints, provides product guidance, maintains service quality, and improves customer satisfaction through phone, chat, and email support.
Responsibilities:
- Answer customer calls promptly
- Resolve complaints professionally
- Manage emails and chats
- Update customer records
- Escalate complex issues
- Follow support scripts
- Maintain service quality
- Ensure customer satisfaction
Required Skills:
- Communication skills
- Problem-solving ability
- Customer handling
- Email etiquette
- CRM knowledge
- Patience and empathy
Note: Salary depends on experience, skills, location, and is paid in local currency.
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