Call Center Intern

Job Description

Call Center Intern supports customer interactions, handles inbound and outbound calls, resolves basic inquiries, updates records, learns service procedures, and delivers professional remote customer support.

Responsibilities

• Handle inbound and outbound customer calls.
• Answer customer questions clearly and professionally.
• Record call details accurately in CRM.
• Escalate complex issues to senior agents.
• Follow call scripts and service procedures.
• Maintain customer confidentiality and data accuracy.
• Meet assigned call quality performance targets.
• Support remote team communication and reporting.

Required Skills

• Strong verbal and written communication
• Active listening and customer service skills
• Basic CRM and computer proficiency
• Problem-solving and conflict resolution abilities
• Time management and multitasking skills
• Professional telephone etiquette and patience

Note: Salary depends on experience, skills, location, and is paid in local currency.