Samar Ben Abdallah

August 31, 1994

About Candidate

Location

Education

B
Bachelor's degree in management specialised in finance 2021
Université Libre de Tunis

Work & Experience

C
Customer Service Associate November 2024 - January 2026
Media Center Tunis, Tunisia

Welcomed customers and identified their specific needs.
Presented products and supported purchase decisions.
Maintained customer satisfaction and provided sales support.

C
Customer Service and sales associate November 2023 - November 2024
SF Medical Tunis, Tunisia

Promoted medical products to healthcare professionals, effectively communicating product benefits and clinical studies.
Built and maintained relationships with doctors, pharmacists, and hospital staff to ensure product awareness and sales growth.
Conducted product demonstrations and provided ongoing education to medical professionals about product applications.
Collaborated with cross-functional teams to align sales strategies with marketing objectives.
Analyzed sales data and trends to identify growth opportunities and adjust strategies accordingly.

I
Insurance Intern March 2022 - September 2022
MAE Tunis, Tunisia

Supported claims settlement processes, ensuring timely and accurate filing of client documentation.
Assisted in monthly bank reconciliation and managed filing of insurance records to support compliance.

C
Customer Service Specialist August 2021 - February 2022
DEVFUTURE Tunis, Tunisia

Performed outbound B2B calls to assist clients in improving website rankings and visibility on search engines.
Provided SEO insights and proposed targeted digital marketing services to enhance online presence.
Scheduled appointments for technical specialists, coordinating timelines and service expectations with clients.

B
Banking Intern June 2019 - July 2019
Attijari Bank Tunis, Tunisia

Processed check operations, verified financial transactions, and managed data entry in the bank's database.
Executed money transfers, handled deposits and withdrawals, and contributed to daily bank reconciliation.

Skills

Detail-oriented
85%
Versatile and creative
75%
Effective communication
80%
CRM tools
80%
Basic data analysis
70%
Customer database management
80%
Microsoft Office
75%