Sabir Ali

• Administer Yeastar PBX systems, including extension management, call routing, voicemail configuration, system upgrades, and troubleshooting. • Managed user accounts, roles, and permission in Netsuite to access to ensure data security and compliance. • Monitored Netsuite system integrations and coordinated with vendors to resolve sync and system issues. • Partnered with Finance, Sales, and Operations to optimize ERP/CRM workflows, reporting structure, and dashboard KPIs. • Created and maintained saved searches, reports, and dashboards for business and management reporting. • Provide support for meeting rooms and collaboration environments, including AV systems, Barco ClickShare, Yealink conferencing platforms, sound systems, printers (including large-format/A0), and shared workplace devices • Manage Fortinet firewalls across multiple offices to ensure network security. • Optimize Ubiquiti Wi-Fi networks for high-speed connectivity. • Oversee Synology NAS storage solutions and backup systems. • Configure and manage VLANs, VPNs, and network access policies. • Act as liaison with Etisalat & DU, handling telecom services and vendor negotiations. • Responsible for overseeing IP-based CCTV and physical security systems, including coordination with external vendors as required. • Lead CCTV and access control system projects for site security. • Provide daily IT support to over 50 users, ensuring minimal downtime. • Provide remote desktop support and troubleshoot system issues efficiently. • Implemented robust cybersecurity measures to ensure data protection. • Resolved technical issues promptly, minimizing downtime. • Managed routine system updates, ensuring minimal disruption to operations. • Established strict access controls to prevent unauthorized intrusion into company’s network.