Ramadan Shalaby

 Supervised and managed day-to-day operations of IT department by overseeing projects and providing technical support to staff.
 Developed and maintained IT infrastructure, including servers, networks, and storage systems.
 Provided technical support for hardware and software issues.
 Spearheaded the installation and configuration of computer hardware, operating systems, and applications.
 Monitored, maintained, and fine-tuned computer systems and networks to ensure maximum efficiency.
 Enhanced system security through rigorous access control measures.
 Performed system upgrades to integrate new releases and models, maintaining cutting-edge infrastructure.
 Developed and conducted staff training on emerging technologies, promoting a culture of continuous learning.
 Managed XVR, DVR, NVR Camera systems to provide extensive surveillance and security measures.
 Troubleshot and resolved printer and scanner issues, preserving office productivity.
 Follow up and support user to solve their technical issues onsite, remotely through phone, WhatsApp, TeamViewer, any desk, rust
desk, and zoom.
 Management of cPanel dedicated host plan of domains.
 • Follow up VDSL, ADSL line internet (Collection, activates, and deactivates service).

• Proficiently managed Active Directory, DNS, DHCP, and File Server infrastructure as an experienced administrator.
• Administered Sophos XG Firewall to ensure top-tier network security and optimal performance.
• Demonstrated expertise in VMware ESXi 7.0 virtualization technologies.
• Successfully deployed and configured Microsip communication systems.
• Management Avaya IP Office Manager “create users, extensions, group access”.
• Management Avaya report “users, user's access”.
• Management many of Vigor models like 2860, 2860ac, 2865 n plus, 2729 in 9 branches in Egypt & KSA.
• Spearheaded the installation and configuration of computer hardware, operating systems, and applications.
• Monitored, maintained, and fine-tuned computer systems and networks to ensure maximum efficiency.
• Resolved intricate system and network issues, including Active Directory and hardware/software malfunctions.
• Streamlined user experience by setting up new user accounts, profiles, and resolving password/profile issues.
• Enhanced system security through rigorous access control measures.
• Performed system upgrades to integrate new releases and models, maintaining cutting-edge infrastructure.
• Developed and conducted staff training on emerging technologies, promoting a culture of continuous learning.
• Managed XVR & Camera systems to provide extensive surveillance and security measures.
• Troubleshot and resolved printer and scanner issues, preserving office productivity.
• Follow up all users through ERP ticket system.
• Follow up and support user to solve their technical issues onsite, remotely through phone, WhatsApp, TeamViewer, any desk, rust desk,
and zoom.
• Management more of cPanel on VPS, Dedicated for more of domains.

 In this role I was responsible for manage Administer servers, laptop and desktop computers, printers, routers, switches, firewalls,
phones, company mobile phones, software deployment, security updates and patches, Analyze, maintain, and implement
LAN/WAN equipment and networks.
 Manage AD, DNS, DHCP, IIS, FS, Sophos Firewall as administrator, Install & configure computer H/W operating systems and
applications, Monitor and maintaining computer systems and networks, Troubleshooting system and network problems, AD issues,
diagnose, and solve hardware or software faults.
 Set up new user accounts and profiles and dealing with password and profile issues, Ensure security through access controls,
Upgrade systems with new releases and models, Troubleshoots printer's problems, Utilize and maintain the helpdesk tracking
software 'OsTicket', this ensuring daily monitoring and completion of scheduled jobs.
 Update the asset database of all IT equipment and software licenses, Report issues to the internal Helpdesk IT team for escalation,
Provide employees with IT equipment and accounts for new joiners, internal transfers and/or leavers, Respond to queries, run
diagnostic programs, isolate problems, and determine and implement solutions, Check ETA, ERP System invoices, compare
between them

 In this role I was responsible for maintenance, and delivery of all aspects of the End User Computing environment both physical
and virtual using Citrix Xen Desktop VDI Environment Workspace Server Virtualization, stability, security, OS deployments and
upgrades, patch management, software packaging and deployment.
 Troubleshoot image deployments for Windows physical (desktop, laptop, and tablet) computers, OS deployments and upgrades,
patch management, software packaging and deployment.
 VDI machine deployments, troubleshooting, performance analysis, troubleshoot software install, deployment, update issue.
 Deploy and troubleshoot Group Policy changes at the Enterprise level, ensure adherence to established IT standards and
processes while proactively highlighting opportunities for improvement.
 Advocate for the end user at all times and proactively manage risk, impact and user experience at all times.
 Ensure all issues are logged appropriately and escalated as necessary using the Incident and Problem management process.

 In this role I was responsible for manage AD, DNS, DHCP, IIS, FS, Exchange mail server, and WSUS servers, Firewall FortiGate 300D
as administrator, TrendMicro worry-free business security advanced, VMware ESXI 6.7, vSphere client, Innovatel & 3CX install and
configure, Acronis backup management console and file server.
 Install & configure computer H/W operating systems and applications, Monitor and maintaining computer systems and networks,
Troubleshooting system and network problems, AD issues, diagnose, and solve hardware or software faults.
 Set up new user accounts and profiles and dealing with password and profile issues, ensure security through access controls,
Upgrade systems with new releases and models, develop expertise to train staff on new technologies, Responsible for managing
DVR & Cameras, Troubleshoots printer's problems.
 Key achievement: I was responsible for 2 shifts rotation in the 1st month, and I received award in this role, by my third month I was
made responsible for leading the weekend shifts.

 In this role I was responsible for manage AD, troubleshooting active directory issues, Firewall FortiGate 60E administrator, manage virtual Private server 'Linux-Centos 6-Apache' for website & email for 1000 users, WSUS administrator, Backup administration and
troubleshooting.
 Install and configure software and hardware, manage network servers and technology tools, Setup accounts and workstations,
monitor performance and maintain network systems Troubleshoot issues and outages, upgrade systems with new releases and
models, develop expertise to train staff on new technologies, responsible for managing DVR & Cameras, Troubleshoots printer's
problems.
 Assist the IT director with project work to grow the technology infrastructure of the organization, developing Server applications
and Database maintenance

 In this role I was responsible for locally support and phone, e-mail, chat and remote connection for end users to solve more issues
like Software installation and application, System and network administrator including, designing, installing, maintaining and
repairing hardware, software and networks.
 Providing top quality support for various desktop, laptop, server issues, support any issue related MS outlook, configure Gmail
account with outlook, configure domains account with outlook, manage Windows server 2003, 2008 for the following AD, DNS,
DHCP, support and troubleshooting servers, computers, wireless, routers, switches, printers, copiers, problem diagnostic (Software
and hardware), data recovery, data backup, upgrading of desktop, laptop hardware and software for better performance,
troubleshoot hardware and software malfunctions as well as network issues, desktop and laptop.
 Key achievement: By my 1st month I was appointed and subscribed to the social & medical insurance service for me and my family.

 In this role I was responsible for effective provisioning, installation, configuration, operation, and maintenance of systems hardware
and software and related infrastructure and participates in technical research and envelopment to enable continuing innovation
within the infrastructure.
 And ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values,
enabling staff, volunteers, Partners and assist the IT director with project Work to grow the technology infrastructure of the
organization, developing Server applications and Database maintenance

 In this role I was responsible for Install, configure computer hardware & software, systems, networks, printers and scanners,
monitoring and maintaining computer systems and networks, responding in a timely manner to service issues and requests,
providing technical support across the company.
 Set up accounts for new users, repair and replace equipment as necessary, testing new technology, possibly training more junior
staff members, troubleshoot and resolve end-user hardware, operating system, and software related problems, perform software &
internet troubleshooting, diagnostics, installation and resolution, and provide previous support to our company and our clients.

 In this role I was responsible for Install, configure computer hardware & software, systems, networks, printers and scanners,
monitoring and maintaining computer systems and networks, responding in a timely manner to service issues and requests,
providing technical support across the company.
 Set up accounts for new users, repair and replace equipment as necessary, testing new technology, possibly training more junior
staff members, troubleshoot and resolve end-user hardware, operating system, and software related problems, perform software &
internet troubleshooting, diagnostics, installation and resolution, and provide previous support to our company and our clients

Training in the maintenance department on assembling and maintaining computers, and how to install the necessary operating systems and drivers.