Patriciah Njeri Njuguna

Serve as first point of contact for patients, visitors, and referral sources.

Manage front desk operations including handling high-volume calls and walk-in inquiries.

Schedule appointments and coordinate referrals efficiently.

Process and follow up on prior authorization requests.

Maintain accurate electronic and manual records using CRM and office systems.

Provide administrative support to medical and administrative teams.

Collaborate with various departments to ensure smooth workflow and communication.

Handle confidential information with professionalism and discretion.

Support operations during staff shortages to maintain uninterrupted service delivery.

Key Contributions:

Enhanced customer satisfaction through professional communication and efficient service delivery.

Maintained high accuracy in documentation and record management.