Muhammad Ali Alvi

• Provide L2 support to users through phone, email, and ticketing systems.
• Troubleshoot, and resolve hardware, software, and peripheral issues.
• Assist Network Engineers in monitoring and supporting data center operations.
• Provide functional and technical support for Hospital Management Software (HMS).
• Identify and resolve network connectivity issues to ensure uninterrupted clinical and administrative operations.

• Delivered comprehensive technical support for day-to-day branch IT operations.
• Installed, configured, and maintained computer hardware, software, and peripherals.
• Configured Microsoft Outlook and managed user account creation and access.
• Oversaw IT infrastructure operations to ensure system availability and efficiency.
• Troubleshot and resolved LAN, WAN, and network connectivity issues.

• Provided contractual outsourced networking services to JPMC.
• Installed and managed network cabling, patch panels, and network connections.
• Performed data center network harnessing and structured cable management.
• Deployed network switches, including structured cabling and I/O punching.
• Conducted fiber optic and UTP cable tracing, testing, and troubleshooting.

• Ensured stability and reliability of network connectivity to support business operations.
• Provided direct technical support to end users, resolving issues efficiently.
• Coordinated with vendors and Internet Service Providers (ISPs) for issue resolution.
• Upgraded, configured, and maintained desktops and laptops as required.
• Assisted in onboarding new users, including system setup and access provisioning.

• Monitor and maintain LAN/WAN and Wi-Fi networks stability across hotel.
• Troubleshoot and resolve PABX, CCTV issues.
• Responded promptly to technical issues reported by hotel guests and staff.
• Coordinate with vendors and service providers for issue resolution.
• Manage structured cabling, patching, and network cable labeling.