Mohd Faheem
About Candidate
I am an IT Support Engineer based in Srinagar, Jammu and Kashmir, India, with hands-on experience in server and network maintenance from my Dell Certified Server Engineering role at Dell , where I managed IT operations, helpdesk support, hardware procurement onsite troubleshooting, and customer projects. Passionate about advancing in IT operations, network engineering, and leadership, I focus on cybersecurity basics, technical specs, and professional communication.Outside work, I enjoy gym workouts, reading, writing thoughtful messages blending practical skills with emotional depth to contribute effectively to dynamic teams.
Location
Education
I hold B.COM from university of kashmir with major in Business management and minor in Information technology.
I have completed my 10+2 from JKBOSE through SP. Hr. Sec school.
I have completed my matriculation from JKBOSE through New Convent School.
Work & Experience
• Delivered IT support for end-users, resolving hardware, software, and connectivity
issues.
• Assisted with network troubleshooting and remote technical support.
Provided technical assistance across systems, networks, and user applications.
• Ensured smooth IT operations by managing software updates and troubleshooting.
• Maintained IT infrastructure for client operations.
• Supported hardware upgrades, OS installations, and user troubleshooting.
• Provided L1/L2 server support for Dell PowerEdge servers across production and data-center environments.
• Diagnosed and resolved hardware failures including HDD/SSD, RAM, RAID controllers,
power supplies, system boards, and NICs.
• Performed remote troubleshooting using iDRAC and onsite break-fix support as per SLA requirements.
• Configured, monitored, and maintained RAID servers to ensure data redundancy and optimal performance.
• Installed, configured, and supported Windows Server and Linux OS on Dell servers.
• Executed firmware, BIOS, and driver updates using Dell OpenManage and Lifecycle Controller.
• Monitored server health, alerts, and logs to ensure maximum uptime and availability.
• Handled incident, problem, and service request tickets, ensuring timely resolution and proper escalation.
• Performed preventive maintenance to reduce unplanned outages and improve system reliability.
• Coordinated with Dell TAC, data-center teams, and customers for issue resolution.
• Maintained accurate documentation of configurations, troubleshooting steps, and
maintenance activities.
