mohan
About Candidate
SUMMARY
Strategic Salesforce Consultant and Project Leader with 15+ years of experience driving large-scale CRM transformations, system integrations, and enterprise solution delivery across Public Sector/Government, Maritime, Legal, Insurance, Manufacturing, Education, Hospitality, and Non-Profit sectors. Known for leading cross-functional teams, optimising business processes, and delivering measurable results through data-driven decision-making and Salesforce best practices.
Expert at bridging technical and business needs, executing end-to-end implementations, directing system migrations, strengthening governance frameworks, and championing user adoption. Proven track record of delivering SMART, outcome-based improvements such as reducing manual effort, improving data accuracy, accelerating service delivery cycles, and enabling leadership teams with actionable insights.
Location
Education
Physics as main and Chemistry/Maths as sub
Work & Experience
• Led implementation of a key track for a government CRM programme, managing a team of 5 developers and QA resources, ensuring on-time delivery.
• Directed planning, resource allocation, budget adherence, and risk mitigation to stabilise project delivery.
• Acted as Salesforce functional & technical consultant overseeing analysis, design, UAT, training, and release management.
• Partnered with migration teams to execute ETL, improving data reliability for licensing and investigation workflows.
• Delivered CRM capabilities enabling agencies to manage licensing, investigations, and cross-agency follow-ups.
• Owned Salesforce CRM roadmap including Sales Cloud, CPQ, Target Management, Pardot/HubSpot, NetSuite, Power BI, and payment integrations.
• Led a global team of 4 Salesforce Admins improving throughput and backlog reduction.
• Designed ETL frameworks improving data quality across Sales, Marketing, and Finance.
• Built executive dashboards for revenue, pipeline, customer analytics, and sales target visibility.
• Enhanced internal BAU processes improving response times and stability.
. Internationl team management from locations like Australia, United Kingdom and Singapore
• Delivered solution design for a global mining client integrating complex pricing between SAP and Salesforce.
• Facilitated Agile ceremonies, improving delivery cadence and stakeholder communication.
• Reduced manual pricing effort via automation and process optimisation.
