Maya Mahmoud
About Candidate
At Shift Clinics in Saudi Arabia, I served as Head of Operations, overseeing daily clinic workflows, therapist scheduling, procurement, financial processes, HR compliance, and client contract management. I have implemented new operational systems, improved cross-departmental communication, and strengthened client relations—ensuring smooth operations, accuracy in documentation, and consistent alignment with organizational goals.
At the Lebanese Red Cross, I held multiple national and regional training leadership positions. I developed and updated training curricula, coordinated EMT programs, led nationwide first aid training strategies, supervised and coached trainers, audited training quality, and supported the rollout of ePCR systems. My work combined field experience with organizational planning, enhancing training standards and expanding the reach and impact of national programs.
At the American University of Beirut Medical Center (AUBMC), I worked in the Blood Bank, where I processed blood components, performed quality control procedures, prepared transfusion products, and authored SOPs. This experience strengthened my attention to detail, compliance with clinical standards, and ability to work efficiently in high-accuracy medical environments.
Location
Education
The degree provides in-depth knowledge of hematology, microbiology, immunology, pathology, and clinical chemistry, along with hands-on training in laboratory techniques, quality control, and research methods. Graduates are equipped to perform, analyze, and interpret medical laboratory tests to support accurate diagnosis and patient care.”
Work & Experience
Operations & Administration
• Optimize therapists’ schedules to maximize resource utilization and service delivery.
• Oversee staff travel logistics and monitor internal expenditure invoices for accuracy and control.
• Streamline procurement workflows and coordinate vendor relations to ensure timely supply of resources.
• Spearhead the rollout of new operational systems, driving efficiency and cross-departmental collaboration.
• Direct collaboration with external partners (web, social media, design agencies, finance teams) to align
operations with business objectives.
Finance & Accounting
• Authorize cash expenditures and employee reimbursements in compliance with financial policies.
• Supervise preparation of client quotations and invoices, ensuring accuracy and timely follow-up.
• Oversee transportation and cost reporting to support strategic financial planning.
Client Relations & Contracts
• Lead negotiation, drafting, and review of client contracts to ensure compliance with legal and policy
standards.
• Coordinate client wellness events to strengthen partnerships and improve satisfaction.
• Maintain strong communication channels with clients to enhance engagement and retention.
Human Resources & Compliance
• Manage recruitment campaigns to attract, assess, and onboard qualified professionals.
• Oversee expatriate visa processes, ensuring timely completion and compliance with Saudi labor
regulations.
• Partner with leadership to improve HR processes, enhancing employee experience and organizational
alignment.
• Directed the national strategy for first aid training, covering both community members and volunteers.
• Designed and updated training curricula, aligning with international standards and local needs.
• Analyzed training reports and implemented action plans to improve course quality and reach.
• Launched new training initiatives after conducting nationwide market needs assessments.
• Supervised trainer performance at a national level, providing coaching and feedback to ensure consistency
and excellence.
• Delivered regular status reports to leadership, ensuring transparency and accountability
Conducted audits of trainer performance and issued progress reports to enhance training delivery.
• Piloted and validated new training materials, ensuring compliance with quality and safety standards.
• Assisted in designing new training programs to meet emerging community needs.
• Mentored and certified new trainers through structured coaching programs.
• Supported national “Training of Trainers” initiatives to expand the pool of qualified instructors
• Scheduled and managed EMT training activities across the region, ensuring coverage and compliance.
• Oversaw trainers’ workloads, schedules, and certification renewals for EMTs.
• Maintained a regional database of trainers and trainees, improving data accuracy and reporting.
• Monitored and evaluated ongoing training sessions to maintain high standards.
• Approved budgets for regional training activities and optimized resource allocation.
• Facilitated “Train the Trainer” programs to upskill both new and experienced instructors.
Processed blood units into components and prepared transfusion products based on physician requests.
• Drew blood from donors, performed interviews, and checked vital signs to ensure donor eligibility.
• Conducted routine quality control procedures and documented compliance with safety standards.
• Authored and reviewed Standard Operating Procedures (SOPs) and validation reports.
• Taught clinical practices to medical laboratory students as part of their training rotation
