Marinel

Scheduled patient appointments and efficiently managed the daily appointment calendar.

Greeted patients and visitors with a warm and professional demeanor.

Handled patient check-in procedures and accurately collected required information.

Responded to patient inquiries and provided clear, helpful information.

Verified patient insurance details, eligibility, and coverage.

Processed insurance approvals through E-claim systems and relevant insurance portals in a timely and accurate manner.

Managed billing tasks, including payment collection, invoice processing, and ensuring accurate billing documentation in line with NABIDH requirements.

Prepared daily and monthly sales reports, including performance data for each doctor, to support decision-making.

Created dental reports and maintained strict confidentiality of patient information.

Processed staff visas, licenses, and other regulatory permits to ensure compliance with legal requirements.

Communicated effectively with doctors, nurses, and other healthcare personnel to support seamless operations.

Collaborated with the Medical Director to enhance clinic workflow and strengthen overall administrative efficiency.

Responsible for daily appointment scheduling based on bookings obtained through the application and approved quotations.

Carefully planning the schedule by considering the request, time, location and cleaners’ availability.

Preparing the schedule ahead of time for upcoming holidays and changes required by the operations.

Responding to customer via phone, chat and email.

Keeping track of contract clients account for updates and renewal reminder
Communicating complaints and all other concerns for the proper channel to resolve.