Kushagra Saxena
About Candidate
Greetings! I’m Kushagra Saxena, a results-driven IT Support Manager with a knack for leading high-performing teams and delivering exceptional support solutions. With 7+ years of experience in the IT industry, I have honed my skills in managing technical support operations, ensuring seamless IT services, and providing top-notch customer satisfaction. My approach to IT support goes beyond fixing immediate issues – I am passionate about identifying root causes and implementing strategic solutions to prevent future challenges. I believe in proactive maintenance to ensure a stable and secure IT environment. -Help Desk Management: Proficient in overseeing help desk operations and implementing efficient ticketing systems. -User Support: Dedicated to providing excellent end-user support, troubleshooting, and issue resolution. -IT Infrastructure: Adept at managing and optimizing IT infrastructure to enhance overall system performance. Committed to staying ahead in the ever-evolving IT landscape, I actively seek opportunities for professional development and encourage my team to embrace a culture of continuous improvement. Adapting to emerging technologies and industry best practices is crucial for delivering cutting-edge IT support. I’m always open to connecting with fellow IT professionals, industry leaders, and anyone passionate about enhancing IT support services. Feel free to reach out for discussions on IT management, team leadership, or collaboration opportunities. #ITSupport #TeamLeadership #CustomerService #ITManagement #ProblemSolver
Location
Education
a 3-year undergraduate degree program focusing on computer science, software engineering, and information technology. It equips students with practical skills in programming (C, C++, Java, Python), database management, and web technologies for IT careers.
Work & Experience
Collaborated with a team of 30+ members, which included other support analysts and IT managers, to provide exceptional customer service
Supervised training of 30+ newly recruited interns on specific processes and project platforms.
Used Amazon CCP, Team Dynamix, Microsoft Azure, Office 365 and PeopleSoft online.
