Jahanzeb Ain
About Candidate
I have experience working as an IT Helpdesk Representative, providing first-level technical support to end users. I handle hardware and software issues, including laptop/desktop troubleshooting, OS installation, software installation via Software Center, Outlook and email issues, network connectivity problems, and user access support. I create, update, and close IT tickets, coordinate with relevant teams, and ensure timely issue resolution. I also assist users with system setups, data backup, device replacement, and basic security compliance. I am experienced in providing remote and on-site support while maintaining professional communication with users.
Location
Education
I hold a bachelor degree in Information Technology 2022, through which I have gained strong theoretical and practical knowledge of computer systems, networking, software applications, databases, and IT support. During my studies, I developed skills in hardware and software troubleshooting, Windows operating systems, basic networking concepts, cybersecurity fundamentals, and IT infrastructure management.
Work & Experience
Manage user profiles, account setups, and access.
Install, configure and provide technical support for hardware
and software. Maintained IT equipment inventory and documentation for
processes. Collaborated with IT teams to implement new technologies under systems
Provided end-to-end IT support, including system, software, and network installation, configuration, and
troubleshooting. Manage Active Directory, Group Policies, user profiles, and
password management.
Installed and maintained CCTV systems. Ensured seamless IT operations for both remote and on-site
users, resolve technical issues related to network
infrastructure collaborating with network engineers to
address complex issues.
Manage Azure Active Directory, setting up new user
accounts and profiles, and addressing password-related
issues. Manage user access on multiple Microsoft platforms. Collaborate with network engineers and system
administrators to address complex issues and implement
improvements. Resolve issues related to OS (MacOS and Windows)
generated through the support ticket management system. Troubleshoot system and network problems, diagnosing and
resolving hardware or software faults. Provide support to office staff or remote site staff through a
series of actions, either in person or remotely, to set up
systems or resolve issues. Manage multiple open support tickets (on ITSM Tool) and
emails simultaneously. Onboard new joiners according to established Standard
Operating Procedures (SOP).
