Asma Arzaz

During my tenure, I assisted with daily operation by monitoring the guest Journey and ensure all of our patrons have an excellent experience, Follow up with requests and handle complaints and concerns and coordinate with the appropriate departments to ensure compliance with the company's policies and SOPs, document daily guests complaints, complimentary tickets, refunds and swaps processed and handle customer requests and queries on Salesforce

Supervise operations and ensure guests and patrons have the best experience possible all while deriving revenue