Annies Kanikode
About Candidate
Customer Service & Operations Leader with 13+ years of experience delivering exceptional client experiences and leading high-performing teams across FinTech, Forex & Remittance, E-commerce, Travel, and FMCG sectors. Proven expertise in managing branch operations, improving customer service standards, and ensuring efficient day-to-day business operations.
Skilled in complaint resolution, SLA management, and customer relationship management, with a strong focus on enhancing customer satisfaction and retention. Experienced in implementing operational improvements that increase service efficiency and support business growth.
Demonstrated knowledge of AML/CFT compliance and regulatory requirements, ensuring operational activities align with internal policies and industry standards. Recognized for driving measurable improvements in service quality, operational performance, and customer engagement while supporting organizational goals.
