Debt Collection Agent

Job Description

Debt Collection Agent (English Speaking) manages overdue customer accounts, contacts debtors, negotiates repayment arrangements, records collection activity, resolves payment issues, and supports timely debt recovery professionally efficiently.

Responsibilities

• Contact customers regarding overdue account payments.
• Negotiate suitable debt repayment arrangements.
• Follow up on outstanding payment commitments.
• Maintain accurate customer collection records.
• Resolve billing and payment disputes.
• Update collection activities within CRM systems.
• Achieve assigned debt recovery targets.
• Follow company collection policies ethically.

Required Skills

• Fluent English communication skills.
• Strong negotiation and persuasion abilities.
• Excellent customer handling skills.
• Debt collection process knowledge.
• CRM and computer proficiency.
• Strong problem-solving and organizational skills.

Note: Salary depends on experience, skills, location, and is paid in local currency.