Technical Support Analyst
Job Description
Technical Support Analyst provides technical assistance, troubleshoots software and hardware issues, resolves customer queries, and ensures smooth IT system performance for businesses.
Responsibilities
- Troubleshoot hardware and software issues
- Resolve customer technical queries
- Monitor system performance regularly
- Install and configure applications
- Escalate complex technical problems
- Maintain support documentation accurately
- Provide remote technical assistance
- Ensure timely issue resolution
Required Skills
- Technical troubleshooting expertise
- Windows and networking knowledge
- Excellent communication skills
- Customer service orientation
- Ticketing tool experience
- Problem-solving and analytical skills
Note: Salary depends on experience, skills, location, and is paid in local currency.
Photos
