ServiceNow
Job Description
ServiceNow professionals develop, customize, and maintain enterprise workflow automation solutions using the ServiceNow platform. They manage IT service management processes, automate business operations, integrate enterprise applications, improve digital workflows, and support cloud-based service delivery for organizations across industries.
Key Responsibilities
- Develop scalable workflows using ServiceNow platform development tools
- Configure incident, problem, and change management modules efficiently
- Integrate third-party enterprise applications through REST and SOAP APIs
- Customize dashboards, reports, forms, and workflow automation processes
- Troubleshoot platform issues and optimize overall system performance
- Collaborate with stakeholders for business requirement gathering activities
- Ensure platform security, compliance, and data governance standards
- Support upgrades, patches, testing, and deployment lifecycle activities
Required Skills
- Strong knowledge of ServiceNow administration and platform customization
- Experience developing workflows, scripts, and business automation solutions
- Proficiency using JavaScript, REST APIs, and integration technologies effectively
- Understanding ITIL processes and enterprise service management frameworks thoroughly
- Ability troubleshooting incidents, debugging applications, and resolving technical issues
- Excellent communication, teamwork, documentation, and stakeholder management capabilities
Note: Salary depends on experience and skills and is paid in local currency.
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