Saba Afshan Ali

July 27, 1997

About Candidate

Master’s graduate in Foreign Languages and Intercultural Communication with a strong background in customer service, communication, and cross-cultural engagement. Experienced in handling customer inquiries, resolving complaints efficiently, and coordinating with teams in fast-paced environments. Skilled in building positive relationships, delivering high-quality service, and adapting to diverse cultural settings. Multilingual and detail-oriented, with a professional attitude and a passion for hospitality and guest satisfaction.

Location

Education

F
Foreign Languages and Intercultural Communication 2023-2025
Master
B
Bachelor of Studies in English Language (Hons) 2016-2020
BS

Work & Experience

C
Customer Email Handler 04.2023 - 11.2024
Well Connect

Skills

Customer service & guest handling
Communication skills (verbal & written)/Multilingual
Problem-solving & complaint resolution
Intercultural communication / cultural awareness

Awards

W
Winner's Diploma 2022

Awarded Merit Based Scholarship by 'Russian Scholarship Project Association Open Doors "Global Universities"'