Jeremias Padillo Gurrea
About Candidate
▪ Zscaler Private Access (ZPA) administration – server provisioning,
validation, go-live activities, firewalling (PZEN), monitoring (IBM
Tivoli), reporting (vROPs), and inventory management and workloads
(Illumio)
▪ Troubleshoot user issues. Identify the root causes and provide an
appropriate resolution.
▪ ZPA (App Connector, log streaming service, and private service edges
configuration)
▪ Red Hat Enterprise Linux (RHEL) administration
▪ VMWare UAG (Unified Access Gateway) configuration and
implementation
▪ F5 administration (load-balancing, OS patching)
▪ Vercara administration (UltraDNS), thousandeyes monitoring
▪ Timely escalation of outages which includes monitoring a Major
Incident that have been opened by other support teams that may
affect Remote Access or coordinating the opening of a Major Incident
through the Command Center and correct support teams
▪ Proactive service monitoring of all supported services thru custom inhouse built / 3rd party tools
▪ Knowledge on Cisco routers/switches and knowledge on firewall
configurations
▪ Custom alerts for internal device health checks
▪ IT service management consolidated thru the ServiceNow application
▪ Track statuses of standard / major incidents, changes and project
initiatives
▪ Ensure SLA’s and SLO’s are satisfied within acceptable limits
▪ Planning, preparation and implementation of testing applications on
the User Acceptance Testing environment once development testing
is complete from the Engineering team
▪ Release for Testing communications to test users and the Ops
community for feedback
▪ Issues reported will be communicated to the Remote Access product
development team on results for remediation before Release for
Production communications
▪ Plan continuity of business testing to ensure expected functionality
and to identify single point of failures for remediation
▪ Collect user incident data and share best practices & procedures for
knowledge base retention
▪ Create and update user and troubleshooting documentation
▪ Plan and schedule, changes, coordinating with different stakeholders
▪ Provide technical subject matter expertise wherever required