Mazinelmubarak
About Candidate
Highly experienced IT Infrastructure and Modern Workplace Support Professional with over 15 years of hands-on
experience delivering enterprise-level IT operations, system administration, network support, and end-user services.
Certified Cisco and Microsoft Engineer with strong expertise in Windows Server environments, Active Directory,
Microsoft 365, Azure Entra ID, Intune, SCCM, VMware, Hyper-V, and core networking (routing, switching, firewalls).
Proven ability to support, maintain, and optimize on-prem and cloud-based infrastructures while ensuring high service
availability and user satisfaction.
Extensive experience working within ITSM frameworks (ITIL) using tools such as ServiceNow, ManageEngine, Zoho,
NNMi, HPSM, and BMC Remedy, handling incidents, changes and escalations in fast-paced enterprise environments.
Strong analytical thinking, problem-solving and leadership skills, with a collaborative approach to working with internal
teams, vendors, and customers. Demonstrated capability in IT asset management, procurement, service delivery and
coordination across multiple industries including Technology, Telecom, and Critical Infrastructure environments.
