oussama laffou

Manage relationships with high-value clients, ensuring strong engagement and retention.
Deliver tailored solutions and advisory aligned with client needs and service excellence standards.
Collaborate with internal departments to ensure seamless service delivery.
Monitor KPIs and customer satisfaction metrics to enhance client experience.
Support revenue growth through cross-selling and relationship expansion

Managed client portfolios and acted as primary point of contact for account servicing.
Maintained strong customer satisfaction through proactive communication and issue resolution.
Supported operational efficiency and front-office service delivery.
Identified upselling opportunities and contributed to business growth.
Assisted in onboarding and mentoring junior staff.