Senior Client Services Manager

Job Description

Senior Client Services Manager leads client relationship strategies, ensures service excellence, drives customer satisfaction, manages key accounts, coordinates cross-functional teams, and enhances business growth through proactive client engagement and retention initiatives.

Key Responsibilities

• Develop strong client relationships ensuring satisfaction consistently
• Oversee service delivery performance across departments
• Manage key accounts and strategic partnerships
• Resolve escalated client issues professionally promptly
• Analyze client feedback to improve services
• Coordinate internal teams to meet expectations
• Prepare performance reports and client presentations
• Drive revenue growth through account expansion.

Skill & Experience

• Excellent communication and negotiation skills
• Strong leadership and team management abilities
• Advanced client relationship management expertise
• Strategic thinking with analytical problem-solving skills
• Ability to manage multiple high-value accounts
• Proficiency in CRM tools and reporting.