Shahnawaz Khan
About Candidate
installed and configured computer hardware, software, systems, networks, printers, and scanners.
Diagnosed and resolved hardware, software, and network issues across macOS and Windows 10/11 environments.
Managed Active Directory, including user account creation, password resets, and profile setup.
Demonstrated solid understanding of IP addressing, Domains, Active Directory (AD), TCP/IP, DHCP, and DNS.
Collaborated with network engineers and system administrators to troubleshoot complex issues and improve IT infrastructure.
Performed agent deployment, update, and troubleshooting on Windows endpoints to maintain continuous protection and reporting.
implemented automated tasks and client tasks in ePO for product updates, on-demand scans, and compliance checks.
Conducted threat analysis and remediation of infected systems using Trellix tools and logs.
Deployed and managed BitLocker and Trellix Drive Encryption policies to ensure data protection and compliance with company security standards.
Location
Education
Work & Experience
End-to-End Implementation of the Planet Press project
Implementing Solutions at the client's end
Data migration for cluster environments
Implementation of failover systems
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Certified Technician of G4 SafeCom.
Proficient knowledge of HP Multifunction Printers.
Networking in a Windows Server 2019 R2/ 2024 environment
Troubleshooting networking and computer hardware issues
Configure and activate MS Office 365 on client computers.
Set up IBM Maas360 in compliance with company policies for mobility.
Generate Fortinet tokens and configure VPN users.
Oversee IT network operations and control.
Install and configure Avaya IP phones (both hardware and software).
Designing, Configuration, & implementation of Office Printing Solutions applications, IT
Solutions Manage IT Services (Laptop /desktop) and Document Management Systems.
Sales support training to promote Managed Print Services.
Customer on-site Managed Print Services analysis and reporting.
To manage assigned accounts in an exceptional manner, providing quotations, closing sales, and providing the necessary.
Follow-up. This includes ensuring the information needed by customers is communicated back in a timely and satisfactory manner.
Quotations, special needs, pricing, keeping compass or any other company software up-to-date and Information needed to invoice customers properly.
Conducted consultative sales presentations to illustrate product performance and the cost-effective benefits and solutions of select hardware/software products.
evaluated several areas of improvements in current sales techniques & helped in resolving critical issues related to sales and Solutions.
Administered Office 365 Enterprise services through the Microsoft Intune Endpoint Portal,
managing users, groups, and licenses across the organization to ensure seamless collaboration and productivity.
Configured and enforced device compliance policies via Intune, ensuring all corporate devices met security standards while maintaining access to Office 365 applications and resources.
Deployed and managed Office 365 apps on both corporate and BYOD devices using Microsoft Intune, enhancing mobile workforce productivity while maintaining control over data and app usage.
Implemented advanced security features in Office 365 Enterprise, such as Conditional Access,
MFA (Multi-Factor Authentication), and Data Loss Prevention (DLP), through Microsoft Intune.
killed in installation, configuration, and maintenance of enterprise-level printers.
Performed troubleshooting and hardware repair, including fuser units, rollers, and formatter components.
Coordinated field engineering teams across Lahore, Islamabad, and Karachi to ensure timely deployment and technical support aligned with SLAs.
Analyzed and managed enterprise-level customer support contracts, ensuring compliance with service terms and escalation procedures.
Generated technical procurement requests for hardware components and consumables based on BOM analysis and contract scope.
Prepared and submitted customer-specific quotations for hardware/software solutions, aligning with technical requirements and pricing guidelines.
Executed end-to-end procurement lifecycle: created PRs, coordinated vendor purchases, and ensured delivery for GRN (Goods Receipt Note) processing
Administered and maintained enterprise firewalls (FortiGate / Cisco ASA / Palo Alto / Sophos) with strong expertise in security policies, NAT, VPN, and traffic monitoring.
Designed and implemented firewall rules and policies ensuring secure inbound/outbound traffic flow across multiple networks.
Configured and managed IPSec, SSL VPN, and remote-access VPNs for secure connectivity to branch offices and remote users.
Performed regular security audits, log analysis, intrusion detection, and vulnerability assessments.
Implemented NAT/PAT, routing policies, and security profiles to protect internal systems from external threats.
Configured and managed Layer 2 & Layer 3 switches (Cisco / HP / Mikrotik / Juniper) including VLANs, trucking, STP, port security, and inter-VLAN routing.
installed and maintained routers, DHCP, DNS, NTP, and WAN technologies to ensure
