Rana Elsayed Ghanem Diab
About Candidate
Dear Hiring Manager,
I hope this email finds you well.
Please find my updated CV for your review.
I would be grateful if you could consider me for Receptionist position within your esteemed organization that aligns with my experience and skills.
My background includes a wide range of administrative responsibilities, along with strong experience in customer service.
I am organized, detail-oriented, a fast learner, and highly adaptable with the ability to develop new skills if needed.
I currently hold a resident visa and have valid medical insurance.
Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to your team.
Regards,
Rana
Location
Work & Experience
My duites as below:
- Contact clients who submit inquiries through the company website regarding business setup services to qualify their needs and level of interest.
' Identify serious prospects and transfer qualified leads to the sales team for further follow-up.
- Respond promptly and professionally to client inquiries via WhatsApp.
- Manage and maintain ongoing correspondence with clients, ensuring clear and accurate communication.
- Conduct outbound calls to verify client profiles and confirm personal, financial, and business-related information.
- Validate customer details to ensure accuracy and compliance with company policies.
- Assess customer eligibility and seriousness before forwarding cases to the relevant team.
- Maintain accurate records of verification calls and update CRM systems accordingly.
- Confirm customer orders received through the company website.
- Contact clients via inbound and outbound calls to verify order details and delivery information.
- Prepare and generate airway bills through shipping companies’ online platforms.
- Coordinate with courier services to ensure timely and accurate shipment processing.
- Handle customer inquiries and provide updates regarding orders and deliveries.
- Maintain accurate records of orders, calls, and shipment details.