Shabia Hussain
About Candidate
Teaching Experience
Experienced Primary Teacher with a strong background in KS1 and KS2, including phonics, early literacy, and supporting pupils with SEND. Skilled in planning differentiated lessons, managing behaviour positively, and creating inclusive, nurturing learning environments. Proven ability to build strong relationships with pupils, parents and staff, deliver engaging lessons, and support both academic and social-emotional development. Additional experience in supply teaching and private tutoring, providing adaptable and resilient classroom practice.
Banking & Customer Service (Santander)
Provided high-quality customer support by understanding individual financial needs and offering appropriate banking products and solutions. Built trust through strong communication, problem-solving and clear explanations of services. Supported community well-being initiatives and worked collaboratively with colleagues to maintain excellent service standards.
Management (HSBC)
Managed team performance and daily operations within a fast-paced banking environment. Responsible for coaching staff, meeting branch targets, and ensuring exceptional customer service. Developed strong leadership, organisation and decision-making skills, while maintaining compliance, accuracy and a positive workplace culture.
Location
Education
I completed a First-Class BA (Hons) in Primary Education, with a strong emphasis on supporting pupils’ social, emotional and mental health. Through my studies, I developed a deep understanding of child development, well-being, and inclusive approaches that help pupils feel safe, confident and ready to learn. I gained experience in creating nurturing classroom environments, building positive relationships and using strategies to support emotional regulation and resilience. This training prepared me to help pupils grow academically and personally, ensuring every child is supported holistically.
I completed my PGCE Primary (5–11) at Leeds Beckett University, where I developed strong skills in supporting pupils’ social, emotional and mental health alongside their academic progress. The course equipped me with practical strategies to create nurturing, inclusive learning environments and to build positive relationships that help children feel secure and confident. Through my placements in Key Stage 1 and 2, I gained hands-on experience adapting teaching to pupils’ individual needs, supporting emotional regulation, and fostering resilience and well-being. This training strengthened my commitment to helping every child grow holistically—socially, emotionally and academically.
Work & Experience
Gained Qualified Teacher Status (QTS) through comprehensive training at Leeds Beckett University. - Developed and delivered lessons aligned with the National Curriculum for Key Stages 1 and 2
- Facilitated collaborative workshops with parents of 10 SEND students to discuss progress and strategies, ensuring a supportive learning environment that empowered families and fostered a sense of community within the classroom. - Employed behaviour management techniques to establish a positive and orderly classroom environment. - Conducted assessments to monitor progress and provide targeted interventions.
In my role as a Customer Service Advisor at Santander, I was responsible for delivering high-quality, personalised support to customers by understanding their individual needs and providing products and services that offered genuine value. I built strong relationships through active listening, clear communication and a patient, supportive approach, ensuring every customer felt heard, respected and confident in the advice they received.
A key part of my role involved identifying suitable financial solutions—such as savings accounts, protection products and everyday banking services—while ensuring customers fully understood how these options could benefit them. I consistently aimed to provide ethical, needs-based recommendations rather than sales-driven outcomes.
Communication was central to my work, whether explaining complex information in simple terms, resolving concerns, or offering guidance during challenging financial situations. I collaborated closely with colleagues to maintain a positive customer experience and uphold the bank’s service standards.
Beyond everyday customer interactions, I supported community initiatives, including financial well-being events and outreach programmes focused on helping individuals and families build confidence in managing their money. This strengthened my understanding of the wider role financial services play in supporting communities and promoting long-term stability and well-being.
