Ruth Mwende

RUTH MWENDE MUTUKU

Dubai, United Arab Emirates

Phone: +971 58 123 8807

Email: ruthinglobal@gmail.com

Professional Summary
Proactive and service oriented Receptionist Professional with over 4 years of experience providing exceptional customer support and front office operations in a fast paced multicultural environment. Skilled in resolving inquiries and maintaining high service standards. Strong communication, problem solving, and conflict resolution abilities, with a commitment to creating seamless and memorable customer experiences. Passionate about building relationships, supporting business growth, and representing organizations with professionalism and warmth.

Professional Experience
Sleepy Panda Enterprise

Receptionist

May 2023 – April 2025

·        Answered, screened and redirected incoming phone calls, applying professional phone etiquette.

·        Served as the first point of contact for guests, greeting them warmly to ensure a positive first impression.

·        Responded to enquiries with warmth and professionalism and provided accurate information about the company’s products and services.

·        Managed calendar appointments and scheduled internal and external meetings

·        Resolved customer complaints and escalations by applying problem solving skills and offering appropriate solutions.

·        Maintained visitors log and ensured all security protocols were followed.

·        Received, sorted and distributed daily mail, Packages and documents.

·        Maintained client records and organized filing systems, both digital and physical, for quick document retrieval ensuring confidentiality.

·        Provided administrative support including data entry, document preparation, filling, and scanning.

·        Maintained Office supply inventory and ensured timely procurement.

·        Maintained the reception area and meeting rooms clean and presentable.

·        Supported other departments to ensure smooth day to day operations.

Swan Carriers Limited
Receptionist

May 2020 – January 2023

·        Served as first point of contact for guests, managing front desk and reception duties.

·        Managed phone and email inquiries, scheduled appointments, and tracked meetings.

·        Provided data entry, file organization, and document creation support across teams.

·        Handled petty cash and managed reconciliation on the same.

·        Coordinated office supplies, maintained inventory, and supported vendor relationships.

·        Supported communication during client and vendor interactions.

·        Performed Clerical duties such as printing, photocopying and filling.

·        Assisted with basic accounting processes and recorded staff expenditures.

·        Maintained high attention to detail when processing confidential documentation.

Key Skills
·        Excellent written and verbal communication skills

·        Organization and multitasking

·        Phone Handling & Customer Service

·        Google Suite (Docs, Sheets, Calendar)

·        Document Preparation & Data Entry

·        Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

·        File & Records Organization

·        Office Management & Administrative Assistance

·        Problem Solving & Team Collaboration

Education & Certifications
·        Bachelor of Science in Economics & Mathematics – Kabarak University {2016}